Privacy Policy
Your privacy matters. This page outlines how Ithaca IT Solutions handles, stores, and protects your information.
Information We Collect
- Basic contact details (name, email, phone number)
- Device information (model, specs, operating system)
- Service details (issue descriptions, repair notes)
- Optional scheduling information (Calendly, Zoho Desk)
All information is collected with your consent during the service process and is used solely for providing and improving our services.
How We Use Your Information
- To schedule appointments and provide support
- To diagnose and repair devices
- To send invoices, receipts, or follow‑up messages
- To improve service quality and response times
We do not sell or share your information with third parties for marketing purposes. Your data is used exclusively to enhance your experience with our services.
Data Protection
We take your privacy seriously. Device access, remote sessions, and personal information are handled with care and never shared with third parties unless required to complete your service.
We implement security measures to protect your information, including secure data storage and limited access to sensitive information.
Your Rights
- Request a copy of your stored information
- Request corrections or updates
- Request deletion of your information
- Opt out of follow‑up messages or service reminders